Burning questions
Answered
What's in your candles?
We'd love to say sugar and spice and all things nice. Unfortunately, our legal team said that's misleading and we can get in trouble for it. We make our candles with pure natural waxes and the best quality fragrance oil. All wicks are lead free and 100% Aussie cotton and our labels are locally printed vinyl.
Keen to be a stockist?
If you'd love to sell our candles (let's be real, who wouldn't), please get in contact and our retail team would be only too happy to help with wholesale information. We'd love stockists all over Australia.
Who's delivering my package?
Our mates over at Australia Post have promised to safely deliver your parcel as quickly as possible. Should your parcel be delayed or missing, please contact Australia Post to lodge a report, as we are not responsible for your parcel once it has been posted. Tracking numbers are always provided with your delivery, as are email updates so you know what's what.
What's your environmental impact?
We try our very best to minimise our carbon footprint by sourcing our raw materials locally. Our packaging is either 100% recycled or recyclable. Even the packing peanuts we use to cushion your delivery from damage are biodegradable, compostable, and fully dissolvable in water. They're also made in Melbourne, just like us!
How do I get my crush to like me?
You're on your own, mate.
What's your privacy policy?
Unlike most things in life, we take your privacy very seriously. When we collect your personal details, it is for the purpose of fulfilling your order and serving you as best as we can. We promise never to sell or disclose your personal details to any parties or agencies outside of Sollevato. We use the latest online digital security to keep your information safe and multiple levels of payment safeguarding.
Which payment methods do you accept?
We accept payment via most major credit cards or PayPal. We've chosen these methods as they're the safest and most efficient way to transact.
Are your products vegan?
Absolutely they are! We use plant based or synthetic fragrance oils that are not tested on animals. We've also used wicks that aren't stiffened with beeswax, and we don't use any fillers like stearic acid in our formula. We love animals, so we have them in mind from wax production to the proper disposal of packaging plastics. Our candles are certified vegan and also contain no palm oil.
What's your return policy?
We want you to be 100% happy with your candles. In the unlikely event that your package is damaged in transit, please email us at hello@sollevato.com.au. Be sure to include your order number and a couple of clear pics so we can ensure it doesn't happen again to you or anybody else. We don't accept returns for change of minds.
Your candles smell amazing.
That's not a question. We know.
How long until my package arrives?
We deliver daily. This means that if your candle is in stock, we'll typically ship it that day. Your parcel should arrive 3-5 business days.
Do your candles make great gifts?
Obviously. Unless you're planning on giving one to your annoying neighbour who complains about noise after 7pm on a Saturday. In which case, get them a cheap one that's made in a factory overseas and smells like vomit. They don't deserve us.
How do I contact you?
Slide into our DM's. Email us at hello@sollevato.com.au or text us on 0421 962 102.
Are your candles made in Australia?
1000% YES. We're Australian owned, and all of our products are handmade locally. Our studio is in leafy Melbourne and even our graphic designer and printers are based in Victoria. This means that you're supporting our tiny Aussie business doing what we love, every day.